100% Service delivery to clients, with over 3 years experience in both virtual and in-person roles.
I specialize in streamlining data entry tasks for documentation purposes and ticketing services for savvy customer support to increase organizational productivity and business operations.
Mary Paul
Uchegbu
About
Me
Otiz keepers ltd
2022- 2023
Genesis Deluxe cinemas
2021 -2022
I am a prolific, virtual assistant with 3 years of expertise, providing Top-notch Customer service and administrative support to startup and middle sized organizations.
Throughout my career, I have accumulated skills in data entry, Chat, email, and phone call support and managed various administrative tasks.
I am a Detail-oriented professional with a strong background in Administration and Customer service.
My past projects include Human resources assistant for Otiz Keepers Ltd. And an Operation team member for Genesis Deluxe Cinema.
Virtual assistant supports founders in achieving smooth operation of business irrespective of location and Time zone.
Work
01. Data entry.
02. Customer Service
03. AdmiNistrative Support
01. Data Entry
I outstrip at crafting illustrative and impactful slide presentations, documents, and spreadsheets, that effectively deliver a purposeful message.
As an expert in Microsoft Office (365), Google Suite, and Canva, I blend illustrations with visualization to match the target demand.
Whether, it Is a slide deck, documentation, or spreadsheet, I tailor each piece to meet organizational standards.
Beyond creation, I specialize in document management using the "One Drive" tool For easy access and seamless retrieval. This approach boosts collaboration and data security.
With expertise in documentation and its management, I streamline daily business operations.
02.
Customer service
I specialize in tailoring results and answers that resolve customer complaints and inquiries.
And if the inquiries are above my tenacity to resolve, I escalate, while following up on the complaint and giving feedback.
Through an emphatic approach and rationalizing customer psychological behavior, I resonate with customer needs and effectively diffuse solutions using the right medium be it email, chat or call support in other to curate feedback with a quick service speed.
With a specialty in resolving complaints using the ticketing CRM, I reduce the waitlist period of the customer as well as increase subscription to products and services of the organization which in turn impacts on the revenue growth of the organization
03. Administrative support
With a specialty in administrative support, I offer 100% expertise on the execution of the following tasks, which are:
✅Calendar management
✅Bookings:Hotel, travel,reservations.
✅Email management
✅ Social media management
✅Content writing.
✅ Canva design
✅ Market research
✅ Report preparation.
✅ Order processing
✅ Payroll and invoice management.
Streamlining this task saves founder and entrepreneur 35- 40hrs hours weekly, to focus on core competencies role and in turn increase productivity.